题目

听录音，回答问题。 Waiter, I'd like to speak to the manager, please. Immediately, if possible.<br />Is anything wrong, madam?<br />I'm afraid there is. The service here is terrible. We had to wait twenty minutes for a glass of water.<br />I see. Well, I'm sorry to hear that. The trouble is that we are a bit short of hands at present. Two waitresses are ill.<br />Alright, but that's no excuse. My husband asked for goose and he was brought chicken instead. It was just unbelievable.<br />And my beans weren't cooked properly. It wasn't a very enjoyable meal at all.<br />This is the most regrettable.<br />Look at this bill. We've been overcharged. We only had one dessert, not two. Can you check the bill again, please?<br />I do apologize, madam.<br />I'm afraid I'm not going to pay the service charge or give a tip, as I don't feel satisfied with it. I'm quite disappointed as a matter of fact.<br />I'll pass on your complaints to the manager right away.<br />Thank you.<br />Waiter, I'd like to speak to the manager, please. Immediately, if possible.<br />Is anything wrong, madam?<br />I'm afraid there is. The service here is terrible. We had to wait twenty minutes for a glass of water.<br />I see. Well, I'm sorry to hear that. The trouble is that we are a bit short of hands at present. Two waitresses are ill.<br />Alright, but that's no excuse. My husband asked for goose and he was brought chicken instead. It was just unbelievable.<br />And my beans weren't cooked properly. It wasn't a very enjoyable meal at all.<br />This is the most regrettable.<br />Look at this bill. We've been overcharged. We only had one dessert, not two. Can you check the bill again, please?<br />I do apologize, madam.<br />I'm afraid I'm not going to pay the service charge or give a tip as I don't feel satisfied with it. I'm quite disappointed as a matter of fact.<br />I'll pass on your complaints to the manager right away.<br />Thank you. （1） Where does this conversation most probably take place? A . In a bank. B . In a hospital. C . In a restaurant. （2） How does the woman respond to the service? A . By ignoring it. B . By apologizing. C . By complaining. （3） What does the man promise to do? A . Refund the woman's money. B . Make an apology to the woman. C . Inform the manager of the matter. 答案： C C C

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