题目

听下面一段对话，回答问题。 Good afternoon. This is Jason Doyle. Is there anything I can do to help you?<br />I am calling to complain about your after-sales service.<br />Madam, what exactly is the problem?<br />I bought a shirt from your shop last Saturday. When I got home, I realized it was not the right size.<br />I wanted size XL, but I got size L.<br />I see. And then?<br />I called the shop the next morning, and one of your staff said it would be dealt with later.<br />Now a week has passed and the matter has not been settled yet.<br />I am really sorry. Do you remember which shop you bought your clothes from?<br />A retail outlet in the city center.<br />Is it in Central Square or in Greenland Square?<br />Neither. It is in Starrie Square.<br />I am really sorry for our staff's mistake.<br />Please send the item back to our head office, and we will immediately replace it with the right one.<br />That is exactly what I want.<br />In addition, I will upgrade your membership for free.<br />That way, you can get a 40% discount next time.<br />That would be perfect.<br />Good afternoon. This is Jason Doyle. Is there anything I can do to help you?<br />I am calling to complain about your after-sales service.<br />Madam, what exactly is the problem?<br />I bought a shirt from your shop last Saturday.<br />When I got home, I realized it was not the right size.<br />I wanted size XL, but I got size L.<br />I see. And then?<br />I called the shop the next morning, and one of your staff said it would be dealt with later.<br />Now a week has passed and the matter has not been settled yet.<br />I am really sorry. Do you remember which shop you bought your clothes from?<br />A retail outlet in the city center.<br />Is it in Central Square or in Greenland Square?<br />Neither. It is in Starrie Square.<br />I am really sorry for our staff's mistake.<br />Please send the item back to our head office, and we will immediately replace it with the right one.<br />That is exactly what I want.<br />In addition, I will upgrade your membership for free.<br />That way, you can get a 40% discount next time.<br />That would be perfect. （1） What does the woman complain about? A . The after-sales service. B . The quality of the product. C . The price of the product. （2） When did the woman call the shop? A . Last Saturday. B . Last Sunday. C . This Saturday. （3） Where did the woman purchase the product? A . In Central Square. B . In Greenland Square. C . In Starry Square. （4） What will the man do next? A . Upgrade the woman's membership. B . Give a discount on the product. C . Check the quality of the product. 答案： A B C A

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