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Researchers
from American computer company Dell Technologies led a study partnering with
neuroscience company EMOTTV showing a link between bad technology and higher
stress levels of employees.
The
research involved experiments in which brainwaves were monitored as people were
put through a series of bad technology experiences. The experiments involved
adults of many ages with different levels of computer skills. Subjects were
tested with simple computer problems, like troubled sign-in operations. Others
dealt with slow-speed connections to the Internet. Still others experienced
system crashes.
"The
moment people started using bad technology, we saw a doubling of their levels
of stress, " said Olivier Oullier, president of EMOTIV. The experiments
showed that technology-related stress had a lasting effect.
In
addition to tech failures affecting the mental health of employees, the
problems can also affect a company's business, the research found. For example,
bad problems can reduce productivity, especially that of younger workers.
"Bad experiences affect you regardless of computer literacy. " said Cile Montgomery, who leads customer experience
efforts for Dell." But young people seem to be even more impacted, because
they expect technology to work. "
In the
real world, such effects were possibly more severe because the subjects knew
they were involved in an experiment so they may not have been as personally
affected by the results. Oullier also said the continuing corona-virus crisis
has sharply increased stress levels. So real tech problems drive up those
already high stress levels.
Another
issue is that many employees are working remotely and this can also add to tech
difficulties. In an office, computer support helpers are usually available to
help workers solve tech problems. But working from a kitchen or home office,
employees are often on their own.
"When
you're stuck at home and all you have is a computer provided by your employer,
you might not have access to tech support, " Oullier said. "That's
why it's so important when you're remote, to have technology that works. "
(1)
How did the researchers conduct their experiments?
A . By analyzing different computer problems.
B . By collecting people's technology experiences.
C . By testing people's ability to operate computers.
D . By measuring brainwaves of people with computer troubles.
(2)
What does the underlined word "literacy" in Paragraph 4 refer to?
A . Skill.
B . Failure.
C . Literature.
D . Crash.
(3)
What can we learn from the research?
A . Bad technology puts less stress on the young.
B . Working from home may reduce people's stress.
C . People's stress rises due to bad computer experiences.
D . Tech-related stress increases employees' productivity.
(4)
Where is this text most likely from?
A . A science report.
B . A news report.
C . A guidebook.
D . A brochure.
答案: D
A
C
B