题目

听材料,回答问题。 (1) What are the two speakers mainly talking about? A . How to sell the products of their company.    B . How to deal with difficult callers.    C . How to answer customer's phone calls properly. (2) What's the probable relationship between the two speakers? A . Classmates. B . Couple. C . Colleagues. (3) What kind of company is Diana? A . Clothing. B . Food. C . Tour. (4) How is the woman required to end a call? A . By promising to do something.      B . By offering something that sounds interesting. C . By writing down customers' names. 答案: C C A A
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