听材料,回答问题。
(1)
What are the two speakers mainly talking about?
A . How to sell the products of their company.
B . How to deal with difficult callers.
C . How to answer customer's phone calls properly.
(2)
What's the probable relationship between the two speakers?
A . Classmates.
B . Couple.
C . Colleagues.
(3)
What kind of company is Diana?
A . Clothing.
B . Food.
C . Tour.
(4)
How is the woman required to end a call?
A . By promising to do something.
B . By offering something that sounds interesting.
C . By writing down customers' names.
答案: C
C
A
A