Hundreds of people have formed impressions of you through that little device(装置) on your desk. And they’ve never actually 36 you. Everything they know about you 37 through this device, sometimes from hundreds of miles away. 38 they feel they can know you 39 from the sound of your voice. That’s how powerful the 40 is. Powerful, yes, but not always 41 . For years I dealt with my travel agent only by phone. Rani, my faceless agent whom I’d never met 42 , got me rock-bottom prices on airfares, cars, and hotels. But her cold voice really 43 me. I sometimes wished to 44 another agent. One morning, I had to 45 an immediate flight home for a family emergency. I ran into Rani’s office 46 . The woman sitting at the desk, 47 my madness, sympathetically jumped up. She gave me a 48 smile, nodded while listening patiently, and then printed out the 49 immediately. “What a wonderful lady!” I thought. Rushing out 50 I called out over my shoulder, “By the way, what’s your name?” “I’m Rani,” she said. I turned around and saw a 51 woman with a big smile on her face waving to wish me a safe trip. I was 52 ! Why had I thought she was cold? Rani was, well, so 53 . Sitting back in the car on the way to the airport, I figured it all out. Rani’s 54 ---her warm smile, her nods, her ‘I’m here for you’ 55 ---were all silent signals that didn’t travel through wires. 36. A. accepted B. noticed C. heard D. met 37. A. came B. moved C. ran D. developed 38. A. Thus B. Yet C. Then D. Indeed 39. A. rather B. also C. just D. already 40. A. Telephone B. voice C. connection D. impression 41. A. direct B. useful C. easy D. accurate 42. A. in person B. by myself C. in public D. on purpose 43. A. annoyed B. interested C. discouraged D. confused 44. A. promote B. train C. find D. know 45. A. arrange B. postpone C. confirm D. book 46. A. for the first time B. at any time C. from time to time D. in good time 47. A. expecting B. seeing C. testing D. avoiding 48. A. shy B. comforting C. familiar D. forced 49. A. bill B. form C. ticket D. list 50. A. hopefully B. disappointedly C. gratefully D. regretfully 51. A. careful B. serious C. nervous D. pleasant 52. A. amused B. worried C. helpless D. speechless 53. A. calm B. nice C. proud D. clever 54. A. forgiveness B. eagerness C. friendliness D. skillfulness 55. A. explanation B. attitude C. concept D. Behavior
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